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Effective Date: August 9, 2025

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At DFW Home Inspectors, we value your business and strive to provide quality, professional inspection services. Because our work is a service based on time, expertise, and immediate delivery of value, our refund policy is as follows:

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Before the Inspection

• If you cancel at least 48 hours before your scheduled inspection, you will receive a full refund of any amount paid.

• If you cancel less than 12 hours before your inspection and do not rebook, a cancellation fee of 25% may apply.

• If you cancel your inspection 1 hour or less before the scheduled time, a 25% cancellation fee may apply if you choose to rebook. If you do not rebook, a 50% cancellation fee may apply.

After the Inspection Has Begun

• Once the inspection has started, fees are non-refundable, regardless of whether you choose to proceed with the transaction. This is because the time, expertise, and reporting process are already in progress.

Service Issues

• If you believe there was an error in your inspection or report, please contact us within 3 business days. We will review your concern and, if warranted, take corrective action or offer a partial refund at our discretion.

• Refunds will not be granted for conditions not visible or accessible during the inspection, or for issues arising after the inspection date.

How Refunds Are Processed

• Approved refunds will be issued to the original payment method within 5–10 business days.

• Refund amounts will not exceed the total fee paid for the inspection.

 

Contact Us

If you have questions or wish to request a refund, contact:
DFW Home Inspectors
Phone: 817-751-1281
Email: dfwhomeinspectors@gmail.com